hehe77 Privacy Policy

When you create a hehe77 account, we collect the following information:

• Full legal name as it appears on your national identity document.
• Date of birth (used to confirm you are 21 years of age or older ).
• Email address and mobile phone number.
• Username and encrypted account password.
• Country of residence (Bangladesh) and city (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi).

When you make a deposit or request a withdrawal via bKash, Nagad, Rocket, or Upay, hehe77 records the following transaction metadata:

• Transaction reference number and timestamp (Bangladesh Standard Time, UTC+6).
• Transaction amount in Bangladeshi Taka (৳).
• The mobile banking number used for the transaction (masked after processing).
• Deposit and withdrawal history associated with your hehe77 account.

hehe77 does not store your bKash, Nagad, or Rocket PIN, password, or full account credentials at any point. Payment authentication is handled entirely by your mobile banking provider.

hehe77 automatically collects certain technical information when you access the platform, including:

• IP address and approximate geographic location derived from it.
• Device type, operating system version, and browser type.
• Session start and end times, pages visited, and features accessed.
• Referral source (e.g., the page or link that directed you to hehe77).

This technical data is used primarily for platform security, fraud prevention, and performance optimisation. It is not used to build advertising profiles or sold to third-party marketers.

Any messages, enquiries, complaints, or feedback you send to hehe77 through our support channels are stored and associated with your account. This includes live chat transcripts, email correspondence, and any documentation you submit for identity verification purposes. We retain communications data to resolve disputes, improve our support quality, and comply with our record-keeping obligations.

• Creating and maintaining your hehe77 player account.
• Verifying your identity and confirming you meet the 21+ age requirement.
• Processing deposits and withdrawals via mobile banking partners.
• Delivering the games, betting markets, and casino services you request.
• Sending transactional notifications such as deposit confirmations and withdrawal status updates.

• Detecting and preventing unauthorised account access, bonus abuse, money laundering, and other fraudulent activities.
• Monitoring gameplay patterns that may indicate collusion, match-fixing, or automated bot activity.
• Verifying that payment methods belong to the registered account holder.
• Maintaining audit logs for dispute resolution purposes.

hehe77 uses aggregated and anonymised data to understand how players interact with the platform, which features are most used, and where technical improvements can be made. This analytics activity does not identify you personally; it operates on aggregated usage patterns to help us deliver a better hehe77 experience for all players across Bangladesh.

Where you have opted in to marketing communications, hehe77 may use your email address or phone number to send information about new promotions, deposit bonuses, seasonal offers (for example, Eid, BPL season, T20 World Cup specials), and hehe77 platform updates. You may withdraw your marketing consent at any time by contacting our support team. Withdrawal of marketing consent does not affect the lawfulness of prior data processing.

hehe77 uses account activity data, including deposit frequency, session duration, and wagering patterns, to identify players who may be exhibiting signs of problem gambling. Where such patterns are detected, hehe77 may take proactive steps including sending responsible gaming reminders, applying account cooling-off periods, or contacting the player directly. This processing is carried out in the interests of player welfare and is a core part of hehe77's responsible gaming commitment.

hehe77 works with carefully selected third-party service providers who assist in operating the platform. These include:

• Payment processors: bKash, Nagad, Rocket (Dutch-Bangla Bank), and Upay, who handle transaction authentication on their own secure infrastructure.
• Game studios: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, who deliver certified RNG game content and maintain their own server-side game logs.
• Identity verification providers: Third-party KYC (Know Your Customer) services used to verify identity documents submitted by players during account verification.
• IT infrastructure providers: Cloud hosting and security monitoring services that support the technical operation of the hehe77 platform.

All service providers are required to process personal data only for the specific purpose for which it was shared and to maintain appropriate technical and organisational security measures.

hehe77 may be required to disclose personal data in response to a valid legal obligation, court order, or regulatory requirement. We may also share data where we reasonably believe disclosure is necessary to prevent fraud, protect the safety of our players, or enforce our Terms and Conditions. In all such cases, hehe77 will disclose only the minimum data necessary to satisfy the legal or regulatory requirement.

In the event that hehe77 undergoes a merger, acquisition, or sale of all or a substantial portion of its assets, player data may be transferred to the acquiring entity as part of that transaction. In such circumstances, hehe77 will notify affected players prior to their data being transferred or becoming subject to a different privacy policy.

You have the right to request a copy of the personal data hehe77 holds about you. We will provide a summary of your account data, transaction history, and any other personal information on record within a reasonable timeframe following a verified request.

If any personal data hehe77 holds about you is inaccurate or incomplete, you have the right to request a correction. Where the corrected information affects your account verification status, supporting documentation may be required.

You may request deletion of your personal data in circumstances where hehe77 is no longer required to retain it for legal or compliance purposes. Please note that transaction records and identity verification data are subject to mandatory retention periods and cannot be deleted on request until those periods have elapsed.

If you have opted in to promotional communications from hehe77, you may withdraw that consent at any time by contacting our support team. Once your request is processed, you will no longer receive marketing emails or SMS messages from hehe77. Transactional account notifications (deposit confirmations, withdrawal updates, security alerts) are not affected by a marketing opt-out as they are necessary for platform operation.

• All data in transit between your device and hehe77 servers is protected by SSL/TLS encryption.
• Account passwords are stored as salted cryptographic hashes and are inaccessible to hehe77 staff in plain text form.
• Payment method credentials (bKash, Nagad, Rocket PINs and passwords) are never transmitted to or stored by hehe77.
• Access to hehe77's internal systems is restricted by role-based access controls and requires multi-factor authentication for administrative personnel.
• Platform infrastructure is monitored continuously for unusual access patterns and potential security incidents.